Nelnet Contact Information

Phone number: (888) 486-4722

Hours of operation: 8-10. Mon-Fri (EST)

General mailing address:

P.O. Box 82561
Lincoln, NE 68501-2561

California residents:
P.O. Box 82578
Lincoln, NE 68501-2578

Address for sending payments:

For accounts beginning with “E”:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837

For accounts beginning with “D”:
P.O. Box 2970
Omaha, NE 68103-2970

For accounts beginning with “J”:
P.O. Box 2877
Omaha, NE 68103-2877

Email/online contact formContact form


About Nelnet

Nelnet is a student loan servicer that helps borrowers manage their federal and private student loans. They offer a wide range of services to help borrowers navigate the often-complicated process of repaying their student loans.

One of the services Nelnet offers is loan consolidation. Consolidation allows borrowers to combine multiple student loans into one single loan with a single monthly payment. This can make the repayment process more manageable and may also result in a lower interest rate. Nelnet’s consolidation process is simple and streamlined with an easy online application process.

Nelnet also offers a variety of repayment plan options to help borrowers find a plan that fits their individual needs and financial situation. These include plans such as the Standard Repayment Plan, Graduated Repayment Plan, Extended Repayment Plan, and Income-Driven Repayment Plans. Each of these plans has its own set of terms and conditions, and Nelnet can assist borrowers in understanding which plan may be the best fit for them. In addition to loan consolidation and repayment plan options, Nelnet also helps borrowers understand their loan terms, make payments, and resolve any issues that may arise with their loans. They have a dedicated customer service team that is available to answer questions and provide assistance.

Nelnet also provides a mobile application that enables borrowers to access their account information and make payments at their convenience. They also offer online account management services, which allow borrowers to view their loan balance, payment history, and other important loan information.

Nelnet also provides information about loan forgiveness programs and other options that may be available to borrowers who are having difficulty repaying their loans. They provide borrowers with a detailed and easy-to-understand explanation of the various loan forgiveness programs, including the Public Service Loan Forgiveness Program, Teacher Loan Forgiveness Program, and Income-Driven Repayment Plan forgiveness.

Nelnet is committed to helping borrowers find the best solutions to fit their individual needs, and they work closely with borrowers to ensure that they are able to make their payments on time and in full. They understand that the student loan repayment process can be confusing and overwhelming, and they strive to provide borrowers with the information and resources they need to make informed decisions about their loans. Overall, Nelnet aims to help borrowers navigate the student loan repayment process, find solutions that fit their individual needs, and ultimately achieve loan forgiveness or pay off their loans.


How to Find Your Student Loan Servicer

There are several ways to locate your student loan servicer, including:

  1. Reviewing your credit report: Your credit report will list all of your loans and the servicers for each loan. You can obtain a free credit report from the major credit reporting agencies (Equifax, Experian, and TransUnion) once a year.
  2. Examining your loan documents: Your loan documents, such as the promissory note, should indicate who your servicer is.
  3. Contacting the Department of Education: The Department of Education maintains a database of all federal student loan borrowers. You can reach out to the DOE’s Loan Servicing Information Call Center at 1-800-848-0979 to find out who your servicer is.
  4. Checking the National Student Loan Data System (NSLDS): The NSLDS, maintained by the DOE, contains information about all federal student loans. You can access your loan information and find out your servicer by logging in to the NSLDS website using your FSA ID.
  5. Asking your school’s financial aid office: They can provide you with information about your loans and the servicer that holds them.
  6. Reaching out to the original lender of your loan.

It’s important to note that if you have multiple student loans, you may have more than one servicer. Be sure to check all of your documents and records to identify all of your loan servicers.


Other Loan Repayment Options