Aidvantage Contact Information

You can reach Aidvantage through the following options.

Toll-free number: 1-800-722-1300. This line is open Monday from 8 AM to 11 PM, Tuesday through Friday from 8 AM to 8 PM, and Saturday from 10 AM to 2 PM. All times are in Eastern Standard Time.

If you are an international caller, you can call 317-806-0580.

General mailing address:

Aidvantage – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Loan payments address:

Aidvantage – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

You can also email the company through the Help Center within your account.


About Aidvantage

Aidavantage is a student loan servicer that helps borrowers manage their federal and private student loans. They offer a wide range of services to help borrowers navigate the often-complicated process of repaying their student loans.

One of the services Aidvantage offers is loan consolidation. Consolidation allows borrowers to combine multiple student loans into one single loan with a single monthly payment. This can make the repayment process more manageable and may also result in a lower interest rate.

Aidavantage also offers a variety of repayment plan options to help borrowers find a plan that fits their individual needs and financial situation. These include plans such as the Standard Repayment Plan, Graduated Repayment Plan, and Extended Repayment Plan. Each of these plans has its own set of terms and conditions, and Aidvantage can assist borrowers in understanding which plan may be the best fit for them.

In addition to loan consolidation and repayment plan options, Aidvantage also helps borrowers understand their loan terms, make payments, and resolve any issues that may arise with their loans. They have a team of dedicated customer service representatives who are available to answer questions and provide assistance. They can also provide information about loan forgiveness programs and other options that may be available to borrowers who are having difficulty repaying their loans.

Aidavantage is committed to helping borrowers find the best solutions to fit their individual needs, and they work closely with borrowers to ensure that they are able to make their payments on time and in full. They understand that the student loan repayment process can be confusing and overwhelming, and they strive to provide borrowers with the information and resources they need to make informed decisions about their loans. Overall, Aidvantage aims to help borrowers navigate the student loan repayment process, find solutions that fit their individual needs, and ultimately achieve loan forgiveness or pay off their loans.


Best Way to Find Who Is Your Student Loan Servicer

There are several ways to find your student loan servicer:

  1. Check your credit report: Your credit report will list all of the loans you have and the servicer for each loan. You can obtain a free credit report from each of the three major credit reporting agencies (Equifax, Experian, and TransUnion) once per year.
  2. Check your loan documents: Your loan documents, such as your loan promissory note, should indicate who your servicer is.
  3. Contact the Department of Education: The Department of Education (DOE) maintains a database of all federal student loan borrowers. You can contact the DOE’s Loan Servicing Information Call Center at 1-800-848-0979 to find out who your servicer is.
  4. Check the National Student Loan Data System (NSLDS): The NSLDS is a database maintained by the DOE that contains information about all federal student loans. You can log in to the NSLDS website using your FSA ID to view your loan information and find out who your servicer is.
  5. Contact your school’s financial aid office: They can provide you with information about your loans and the servicer that holds them.
  6. Contact the original lender of your loan.

It’s important to note that if you have multiple student loans, you may have more than one servicer. So, make sure you check all your documents and records to ensure you have identified all your loan servicers.


Other Loan Repayment Options